The online retailer is currently investing significantly in expanding its logistics and transport activities in order to make its logistics processes less dependent on external providers. In addition to investing in air cargo and building new logistics centres, the company is also looking into ways to deliver goods directly to its customers. The customer has now launched its first distribution network in England.
The mail order company requested bids from manufacturers to produce the castors for their parcel trolleys. Each trolley needed to have a set of two castors - one swivel castor with a directional lock, and another with a directional lock and antistatic tread. The main requirements were a low level of rolling and swivel resistance, a low level of tread wear, a reliable directional lock and a tread in the company colour for the standard tread. The swivel resistance was required to stay below a certain level.